At Shraaz, we take pride in providing premium organic eatables including oils, spices, dates, and more. Your satisfaction is important to us, and our return policy reflects our commitment to delivering only the best.
Returns at the Time of Delivery
Customers are encouraged to carefully inspect their order at the time of delivery. If you are not satisfied with any product—due to quality concerns, incorrect items, or visible damage—you may return it immediately to the delivery agent. No questions asked.
Once the product is accepted upon delivery, it will be considered final and non-returnable.
Conditions for Return
- All items are returnable only at the time of delivery.
- Returns will not be accepted after delivery is completed.
Refunds
- Cash on Delivery (COD): Since payment is made after inspection, refunds are not applicable for COD orders.
- Online Payments: If you paid online and returned the item at the time of delivery, your payment will be fully refunded to your original payment method within 7 business days.
Damaged or Incorrect Items
If an item is damaged or incorrect, please refuse to accept it during delivery. No returns will be processed afterward.
Shipping Costs
There are no return shipping costs for customers. All returns are handled directly at the time of delivery.
Contact Us
For any concerns or questions regarding your order, feel free to reach out to us:
- 📧 Email: admin@shraaz.com
- 📞 Phone/WhatsApp: 0326 4699918